fw88 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to all personal data collected and processed by fw88 ("fw88", "we", "us", "our") in connection with the online casino, sports betting, and gaming services available at fw88.bio ("Platform"). fw88 is operated under an international gaming authority licence and is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection laws.

By registering an account with fw88, accessing the Platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Policy. This Policy should be read alongside the fw88 Terms & Conditions, which govern your use of the Platform as a whole.

2. Data Controller

For the purposes of applicable data protection legislation, fw88 is the data controller in respect of personal data collected from members and visitors of the Platform. As data controller, fw88 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable law.

fw88 is operated under an international gaming authority licence. Queries regarding data controllership may be directed to the fw88 support team at [email protected].

3. Data We Collect

fw88 collects personal data in the following categories:

• Registration Data: Full name, date of birth, gender, nationality, email address, and chosen username collected when you create an fw88 account;
• Identity Verification (KYC) Data: Government-issued identification documents (e.g., Malaysian MyKad, passport), proof of address, and selfie images where required for age and identity verification;
• Financial Data: Payment method details including e-wallet identifiers (Touch n Go eWallet, Boost), bank account information (Maybank, CIMB, Public Bank), transaction history, deposit and withdrawal records;
• Technical Data: IP address, browser type and version, device type and operating system, session duration, and referring URL collected automatically when you access the Platform;
• Gaming Activity Data: Game history, wagering records, win/loss data, and responsible gaming tool usage;
• Communications Data: Records of Live Chat interactions, email correspondence, and any other communications between you and the fw88 support team;
• Marketing Preferences: Your preferences regarding receipt of promotional communications from fw88.

fw88 collects only the data that is reasonably necessary for the purposes described in this Policy. We do not collect sensitive personal data (such as biometric data or health information) except where required for identity verification or responsible gaming purposes.

4. How We Use Your Data

fw88 uses the personal data it collects for the following purposes:

• To register and administer your fw88 account and verify your identity and age (minimum 21 years);
• To process deposits, withdrawals, and other financial transactions in MYR;
• To deliver and improve the gaming services, live casino, sportsbook, and other products available on the Platform;
• To comply with our obligations under our international gaming authority licence, including KYC, anti-money laundering (AML), and counter-terrorism financing (CTF) requirements;
• To respond to your support queries, complaints, and disputes via Live Chat and email;
• To detect, investigate, and prevent fraudulent activity, account security breaches, and other prohibited conduct;
• To operate responsible gaming tools including deposit limits, session limits, and self-exclusion where requested;
• To send transactional and account security notifications, including deposit confirmations, withdrawal notifications, and login alerts;
• To send promotional and marketing communications where you have opted in to receive them;
• To conduct aggregated, anonymised analytics to understand Platform usage patterns and improve user experience.

5. Legal Basis for Processing

fw88 processes your personal data under the following legal bases:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the fw88 Terms & Conditions, including account management and transaction processing;
• Legal Obligation: Processing required to comply with our obligations under our gaming licence, applicable AML/CTF legislation, and other applicable law;
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and improvements to the fw88 service, where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent.

6. Data Sharing

fw88 does not sell your personal data. We may share your personal data with third parties only in the following circumstances:

• Payment Processors: Information necessary to process your deposits and withdrawals is shared with payment service providers including Touch n Go eWallet, Boost, and relevant banking institutions;
• Identity Verification Services: KYC documents may be shared with third-party identity verification providers engaged by fw88 to fulfil our licence compliance obligations;
• Game Content Providers: Minimal technical data may be shared with certified game studios to facilitate gameplay, subject to data processing agreements;
• Regulatory Authorities: fw88 may disclose personal data to its licensing authority, law enforcement agencies, or financial intelligence units where required by law or our gaming licence conditions;
• Professional Advisers: Data may be shared with legal, accounting, or auditing advisers under strict confidentiality obligations.

All third parties engaged by fw88 to process personal data on our behalf are bound by data processing agreements and are required to implement appropriate technical and organisational security measures.

7. International Data Transfers

fw88 operates under an international gaming authority licence and some of our service providers and infrastructure partners may be located outside Malaysia. Where personal data is transferred to recipients in countries that do not provide an equivalent level of data protection, fw88 implements appropriate safeguards — including standard contractual clauses or equivalent transfer mechanisms — to ensure your data remains protected.

8. Data Retention

fw88 retains your personal data for as long as your account remains active and for a period thereafter as required by our gaming licence conditions and applicable law. Specifically:

• Account and KYC records are retained for a minimum of five (5) years following account closure, as required by anti-money laundering regulations;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Support communication records are retained for a minimum of three (3) years;
• Marketing preference data is retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised.

9. Cookies & Tracking Technologies

fw88 uses cookies and similar tracking technologies to operate the Platform effectively. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for Platform functionality including session management, login authentication, and security. These cannot be disabled without impairing your ability to use the Platform;
• Analytics Cookies: Used on an aggregated, anonymised basis to understand how members interact with the Platform, enabling fw88 to improve navigation and content. These do not identify individual users;
• Preference Cookies: Used to remember your language, display, and notification preferences across sessions.

You may manage cookie settings through your browser's privacy controls. Note that disabling certain cookies may affect Platform functionality. fw88 does not use third-party advertising cookies or cross-site tracking technologies.

10. Your Rights

Subject to applicable law, as an fw88 member you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data fw88 holds about you;
• Right of Rectification: You may request correction of inaccurate or incomplete personal data;
• Right of Erasure: You may request deletion of your personal data, subject to our legal retention obligations;
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances;
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the fw88 support team via 24/7 Live Chat or at [email protected]. We will respond to verified requests within thirty (30) calendar days.

11. Security

fw88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and fw88 servers;
• Encryption of sensitive personal data fields at rest within fw88 databases;
• Access controls limiting personal data access to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Incident response procedures for prompt detection, investigation, and notification of data security breaches.

Notwithstanding these measures, no internet transmission or electronic storage is completely secure. fw88 cannot guarantee absolute security but is committed to maintaining the highest practicable standards of data protection.

12. Children & Minors

The fw88 Platform is strictly intended for adults aged 21 and above. fw88 does not knowingly collect personal data from persons under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the Platform, please contact our support team immediately.

13. Marketing Communications

fw88 may send promotional communications — including bonus offers, new game announcements, and platform updates — to members who have opted in to receive them. You may unsubscribe from marketing communications at any time by:

• Updating your communication preferences in your fw88 account settings;
• Contacting the support team via Live Chat or at [email protected].

Opting out of marketing communications will not affect transactional emails such as deposit confirmations, withdrawal notifications, or security alerts, which are sent as necessary for account management.

14. Changes to This Policy

fw88 reserves the right to update this Privacy Policy at any time. Where changes are material, fw88 will notify registered members by email or through a notice on the Platform. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision. Continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy.

15. Contact Us

For any privacy-related queries, data subject access requests, or concerns about how fw88 handles your personal data, please contact us:

• Live Chat: Available 24/7 through the fw88 Platform
• Email: [email protected]

Please mark data-related correspondence with "Privacy Request" in your subject line or opening message for faster routing to our data team.